Industry · Utilities
Coordination and safety intelligence for utility field crews
A utility’s radio network has to connect three very different worlds — unmanned substations across the service territory, line crews working outages and storm damage at all hours, and a dispatch center coordinating every move. Dial2AI overlays a voice-AI layer on the LMR/DMR radios you already run, so field radio traffic becomes coordinated action, early hazard warning, and a searchable operational record — no new handsets, no retraining.
- Overlays your existing LMR/DMR radio network — zero disruption
- Faster, better-coordinated outage and storm restoration
- Early safety-hazard warning for crews on energized systems
Coordinate line crews, substations and dispatch — especially in a storm
Everyday utility radio traffic is low-volume crew coordination; a major storm turns it into a surge of mutual-aid crews, switching requests and real-time decisions about where to isolate, backfeed and prioritize. Dial2AI listens across every talkgroup at once and moves urgent information to the right crews and dispatch instantly — so restoration depends on real-time visibility and coordination, not on one dispatcher bridging channels by hand. Mutual-aid crews unfamiliar with the territory stay in the loop without manual relays.
Early hazard warning for crews on energized systems
Line and substation work means energized conductors, arc-flash risk, and falls from structures — hazards where a single contact can be fatal. Dial2AI listens for safety-critical language and equipment-fault cues on the channel, classifies severity against a custom knowledge base, and alerts supervisors and dispatch the moment it hears a problem — extending a measure of oversight to technicians and lone workers whose main lifeline in an emergency is their radio.
A searchable operational record for reporting and improvement
Every exchange is transcribed, timestamped and tagged by crew, location and event — turning routine field radio traffic into a searchable record instead of memory. Supervisors and managers get a daily digest of hazards, equipment complaints and bottlenecks, and outage-response patterns become clear over time, feeding continuous improvement and audit-ready reporting.