Solutions · Lone Worker Assist
Lone Worker Assist
When a lone worker needs help, they key the radio they already carry and simply talk to a Dial2AI agent — describing what is happening and what they need. The agent listens, asks a few quick questions to understand the situation, and coordinates the response on their behalf. It is a two-way conversation, not a button that fires an alarm no one can explain.
- Worker asks for help by speaking, in plain language
- The agent asks clarifying questions and confirms what it heard
- Supervisors and nearby crews are brought in with the worker’s own account
Ask for help by talking, on the radio you already carry
A lone worker who runs into trouble does not have to remember a code word or find the right button — they key the radio and describe the situation in their own words. Dial2AI answers as a conversational agent, understands the report as it is spoken, and stays on the line. There is no new wearable to charge and nothing to configure in the moment; the way a worker calls for help is simply to speak.
The agent asks the right questions — including where you are
Rather than forwarding a vague call, the agent asks the questions a dispatcher would: what happened, what help is needed, and where the worker is. The worker describes their location the natural way — the pump house, level three near the west portal, the second substation off the access road — and the agent repeats back what it understood so nothing is lost in translation before help is set in motion.
Help is coordinated, with the worker’s own account
Once the agent has a clear picture, it coordinates the response — notifying supervisors, alerting crews working nearby, and passing along the location the worker described so responders know where to go. Everyone who needs to act gets the worker’s own words and the details the agent confirmed, so the response starts from what is actually happening on the ground.